Frequently Asked Questions
Everything you need to know about our premium tech protection.
What makes Mous cases different from regular phone cases?
Our cases utilize AiroShock™ technology, which contains thousands of micro-air pockets that act as springs to dampen the impact of drops while maintaining a slim profile.
Are your cases compatible with MagSafe® accessories?
Yes, our Limitless 4.0 and 5.0 ranges are fully compatible with MagSafe® chargers and accessories, featuring integrated magnets for a secure connection.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK and US, while international delivery can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all products in their original packaging. Please contact our support team to initiate a return or exchange.
Do you offer a warranty on your products?
We provide a Limited Lifetime Warranty on our phone cases and a 2-year warranty on electronic accessories, covering any manufacturing defects.
Are the materials used in your cases real?
Absolutely. We pride ourselves on using authentic materials including real aramid fiber, walnut wood, bamboo, and premium leather for our backplates.